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All articles tagged with #crm

business3 months ago

Salesforce Expands AI Partnerships to Enhance Customer Service and Launch New Platform

Salesforce has expanded its AI partnerships with OpenAI and Anthropic to integrate advanced models into its Agentforce 360 platform, enhancing business automation and customer engagement tools, including embedding GPT-5, launching Agentic Commerce, and improving Slack integrations. The move aims to create a more intelligent, enterprise-grade AI ecosystem, with Salesforce stock rated as a Moderate Buy with significant upside potential.

via TipRanks|
#ai#anthropic#business
technology4 months ago

Workday Confirms Data Breach Linked to Salesforce Attack

Workday experienced a data breach through a social engineering attack targeting its employees, which compromised some business contact information from its third-party CRM platform, though no customer account data was reportedly accessed. The company responded quickly by cutting off access and enhancing security measures, but the full scope of the breach remains uncertain.

via Engadget|
#crm#cybersecurity#data-breach
technology1 year ago

Microsoft Launches AI-Powered Dynamics Contact Center

Microsoft has launched Dynamics Contact Center, a new contact center as a service (CCaaS) solution that integrates generative AI through its Copilot feature. Scheduled for general availability on July 1st, the solution does not require the use of Microsoft's CRM, Dynamics 365, and will support other CRMs like Salesforce. The platform aims to enhance self-service, human-assisted service, and operational efficiency, and is designed to scale globally from the outset.

via No Jitter|
#contact-center#crm#dynamics-365
finance1 year ago

Salesforce's Potential Acquisition of Informatica Sends Stock Tumbling

Salesforce stock fell 7.3% amid reports of late-stage talks to acquire Informatica, causing concerns among investors due to Salesforce's history of acquisitions and activist investors calling for cost-cutting and profit-boosting measures. The potential acquisition has raised fears of renewed proxy battles and diverted attention from existing operations, leading to a sell-off. Despite this, there are no guarantees of a formal agreement, and investors are advised to consider alternative stock options.

via Yahoo Finance|
#acquisition#crm#finance
businesstechnology1 year ago

Salesforce Considers Acquiring Informatica to Enhance Data Capabilities

Salesforce is reportedly in advanced talks to acquire data management software company Informatica, potentially boosting its data integration and management capabilities. The potential acquisition, valued at around $11 billion, comes after Salesforce CEO Marc Benioff's recent proxy battles regarding M&A deals, with some investors questioning the necessity of Salesforce owning Informatica versus simply partnering.

via Yahoo Finance|
#acquisition#businesstechnology#crm
technology1 year ago

"Alphabet's Potential Bid for HubSpot Sparks Industry Speculation"

Alphabet is reportedly considering acquiring HubSpot, a CRM and marketing automation company, in a deal that would likely involve a substantial premium over its current value. While the two companies already have a partnership, the potential acquisition would be uncharacteristically large for Alphabet, which has historically made smaller acquisitions. With a significant cash reserve, Alphabet has the means to make the move, but could face regulatory scrutiny and competitive challenges. The likelihood of the deal remains uncertain, with analysts expressing skepticism about its feasibility.

via TechCrunch|
#acquisition#alphabet#crm
businessfinance1 year ago

"Salesforce's Strategic Earnings Call Insights and Long-Term Vision"

Salesforce reported strong fourth-quarter earnings and revenue, surpassing expectations and announcing plans to pay a quarterly dividend of $0.40 per share. The company's CEO, Marc Benioff, highlighted their long-term strategies, including cost-cutting, margin expansion, shareholder-friendly actions like a new buyback and dividend, and a focus on innovation in AI. Despite some weaknesses in consumer-related products, the market responded positively to Salesforce's transformation and future outlook.

via Yahoo Finance|
#businessfinance#cloud-software#crm
tv-series-recap1 year ago

"The Walking Dead: The Ones Who Live - Unraveling the Premiere Shocker and Rick Grimes' 7-Year Mystery"

The series premiere of "The Walking Dead: The Ones Who Live" picks up after Rick Grimes' departure from the original series, showing his captivity in the Civic Republic Military (CRM) and his attempts to escape back to his family. The episode delves into Rick's romantic dreams about Michonne and his struggles within the CRM, ultimately leading to a dramatic reunion with Michonne in the present. The episode sets the stage for a narrative focused on their relationship and the CRM's influence, offering a fresh perspective on the beloved characters in a post-apocalyptic world.

via Vulture|
#crm#michonne#rick-grimes