The UK's Supreme Court has ruled against allowing claims for compensation related to hidden commissions in car finance, closing a major legal avenue for millions of motorists, though some claimants remain determined to pursue individual claims and the FCA is considering a compensation scheme.
The UK Supreme Court limited the potential compensation payouts for car finance mis-selling, ruling that most claims based on undisclosed commissions are invalid, though some cases with egregious misconduct may still lead to billions in redress. The industry has avoided a massive payout, but some claims remain possible, especially related to unfair agreements and discretionary commission deals, with estimates still reaching up to £13bn.
The former Post Office chairman's claims of seeking revenge through his sacking were dismissed by business secretary Kemi Badenoch, who denied telling him "Someone's got to take the rap" for Post Office failings. Badenoch stated that the government handled Staunton's dismissal in a dignified way and emphasized the priority of managing compensation claims for sub-postmasters wrongly convicted of fraud.
AirHelp, a passenger rights company, has released its annual "AirHelp Score" ranking airlines based on factors such as punctuality, customer opinions, and how efficiently they handle compensation claims. Qatar Airways topped the list for the best airlines, followed by Eurowings and LOT Polish Airlines. The lowest-scoring airlines included Tunisair and British Airways. The report also highlighted the airlines with the highest and lowest scores for compensation claim processing, with China Airlines and Brussels Airlines leading the way and British Airways ranking last. AirHelp emphasizes the importance of efficient claims processing in maintaining customer satisfaction and loyalty.