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Billing Credits

All articles tagged with #billing credits

technology1 year ago•2 min saved

AT&T Offers Billing Credits to Customers Affected by Network Outage

AT&T is offering billing credits to customers affected by a recent 10-hour cell network outage, caused by an error during network expansion rather than a cyberattack. Over 73,000 outage reports were filed, and the FCC is investigating the incident. AT&T will provide a $5 credit per account for impacted customers, with credits applied within 1-2 billing cycles. The company has apologized for the outage and is working with authorities to understand its cause.

via Fox Business|

#atandt #billing-credits #cell-network-outage

technology1 year ago•1 min saved

AT&T Offers Billing Credits for Outage Impact, Solar Flares Erupt

AT&T will provide billing credits to consumers affected by a recent wireless outage that lasted over 10 hours, impacting its 5G network covering around 290 million people in the U.S. The company attributed the disruption to an incorrect network expansion process and is working to prevent similar incidents in the future. The Federal Communications Commission is investigating the outage, and the U.S. Cybersecurity and Infrastructure Security Agency is collaborating with AT&T to determine the cause. This incident follows a $19.5 million settlement in 2021 for a T-Mobile outage that resulted in over 20,000 failed 911 emergency calls.

via Reuters|

#5g-network #atandt #billing-credits