HSBC's Digital Banking Outage Leaves UK Customers Locked Out

Thousands of HSBC customers in the UK experienced difficulties accessing mobile and online banking services due to an internal system issue. Complaints began early in the morning and peaked at over 4,000, causing frustration for customers on Black Friday, one of the busiest shopping days. HSBC apologized for the inconvenience and assured customers that they are working to restore the services. This incident highlights the ongoing challenge for banks to prevent such outages as they encourage customers to rely on digital services.