Mercy HealthCare and Microsoft join forces to revolutionize patient care with AI

The Mercy health system is partnering with Microsoft to develop artificial intelligence (AI) tools that aim to improve patient navigation, reduce burden on medical staff, and monitor for errors. The initial programs include a chatbot for patients to ask questions about lab results, a program to schedule appointments, and an internal chatbot for staff. Mercy plans to ensure ethical considerations such as data privacy and human supervision of AI technology. The goal is to enhance patient care and give healthcare workers more time to spend with patients, without replacing jobs.