McDonald's Halts AI Drive-Thru Orders Due to Errors
TL;DR Summary
McDonald's has ended its nearly three-year partnership with IBM to develop an A.I. drive-through order taker due to numerous ordering errors that frustrated customers. Despite McDonald's challenges, competitors like Wendy's and White Castle have reported high accuracy with their A.I. ordering systems.
- 260 McNuggets? McDonald's Ends A.I. Drive-Through Tests Amid Errors The New York Times
- McDonald's removing AI-powered voice-order technology from drive-thrus Business Insider
- McDonald's to end AI drive-thru test with IBM CNBC
- McDonald’s pulls AI ordering from drive-thrus — for now CNN
- McDonald's to end AI drive thru experiment after errant orders New York Post
Reading Insights
Total Reads
0
Unique Readers
0
Time Saved
2 min
vs 2 min read
Condensed
88%
347 → 42 words
Want the full story? Read the original article
Read on The New York Times