All articles tagged with #drive through
Taco Bell is reconsidering its use of AI at drive-throughs after mixed results and viral moments, with plans to allow franchisees to decide when to deploy voice AI or rely on human staff, emphasizing a tailored approach to technology adoption.
McDonald's has ended its nearly three-year partnership with IBM to develop an A.I. drive-through order taker due to numerous ordering errors that frustrated customers. Despite McDonald's challenges, competitors like Wendy's and White Castle have reported high accuracy with their A.I. ordering systems.
McDonald's is set to launch CosMc's, its first new restaurant concept in the U.S., featuring multiple drive-through lanes and a focus on beverage offerings to compete with chains like Starbucks. The concept will include iced coffee, all-day Egg McMuffins, and an alien-inspired theme.
Two suspects have been detained after shots were fired through a drive-through window at a McDonald's in Beaverton, Oregon. No one was injured in the incident, and the suspects were apprehended after a short police chase.
In an experiment conducted by The Wall Street Journal, it was found that while AI technology has made significant advancements in the fast-food industry, it still falls short in fully replacing human workers. The study revealed that AI-driven drive-through systems struggled with complex orders, customization, and handling unexpected situations, highlighting the importance of human interaction and adaptability in customer service. While AI can enhance efficiency and streamline processes, it is unlikely to completely replace human labor in the near future.
The Asian Lantern Festival has returned to the Cleveland Metroparks Zoo, offering both walk-through and drive-through experiences. Running from July 7 to August 27, visitors can enjoy the illuminated event on select evenings, with live performances and inspired cuisine. Highlights include Instagrammable moments, large-scale displays, and a 150-foot-long Enchanted Garden Experience. Tickets are available for purchase, starting at $22 for non-members and $19 for members, with drive-thru tickets priced at $45 for members and $55 for non-members.
A McDonald's employee in Mendota Heights, Minnesota, has been surprising customers by using an automated voice to take their drive-through orders. The voice belongs to 19-year-old Andrew Gotham, who enjoys acting out characters in his free time. His boss found out about the unique approach from customers and decided it was good for business. Some customers come back just to order from the "robot," but putting a face to the voice still surprises many. Gotham is studying engineering, drafting, and design, preparing for a career building robots.