AI and Personalized Pricing in the Travel Industry: Trends and Controversies
TL;DR Summary
The travel industry is increasingly adopting AI for dynamic pricing and service enhancements, raising concerns about transparency, privacy, and fairness among consumers and regulators, as airlines like Delta, Marriott, and Hertz implement AI-driven systems for ticket pricing, upgrades, and damage assessments.
Topics:business#ai-pricing#business#consumer-concerns#delta-airlines#dynamic-pricing#travel-industry
- Who gets cheap flights and hotel upgrades? AI will decide. The Washington Post
- AI Flight Pricing Can Push Travelers to the Limit of Their Ability to Pay Bloomberg
- Personalized pricing has spread across many industries. Here’s how consumers can avoid it PBS
- Delta denies using AI to set flight prices after facing congressional criticism from lawmakers Fox Business
- Delta Air assures US lawmakers it will not personalize fares using AI CNBC
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