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The Impact of Generative AI on High-Skilled Workers and Enterprise Products.

A study conducted by researchers at Stanford and MIT found that highly skilled customer service workers saw "close to 0%" productivity gains from using an AI chat program meant to enable them to provide better and quicker answers to customers. The study found that AI can help lower-skilled workers "communicate more like high-skill agents." The AI tool was trained to understand features like the duration and outcomes of calls, and how top performers fared in those aspects. The study notes customer service as a particularly ripe area where companies are deploying artificial intelligence technology.

2 years ago•Source: Business Insider

Generative AI Tools Boost Worker Productivity by 14%, Study Shows

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4.165 min•2 years ago

Generative AI Tools Boost Worker Productivity by 14%, Study Shows

A new study from Stanford University and MIT found that generative AI conversation assistants can increase productivity for customer support agents by 14%, with the biggest gains seen by less-experienced and lower-skilled workers. Highly skilled workers may initially gain less from using the AI tools because its recommendations are essentially tips and tricks they’ve already learned working on the job. The researchers argue that disparity in who benefits from AI may actually leave higher-performing employees worse off than they were prior to the introduction of the AI.

via Gizmodo

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The Impact of Generative AI on High-Skilled Workers and Enterprise Products.

Generative AI Tools Boost Worker Productivity by 14%, Study Shows

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