Generative AI Tools Boost Worker Productivity by 14%, Study Shows

A new study from Stanford University and MIT found that generative AI conversation assistants can increase productivity for customer support agents by 14%, with the biggest gains seen by less-experienced and lower-skilled workers. Highly skilled workers may initially gain less from using the AI tools because its recommendations are essentially tips and tricks they’ve already learned working on the job. The researchers argue that disparity in who benefits from AI may actually leave higher-performing employees worse off than they were prior to the introduction of the AI.