A 16-year-old boy named Logan Lose, flying alone on Frontier Airlines, was mistakenly put on a flight to San Juan, Puerto Rico, instead of his intended destination, Cleveland, Ohio. Despite being at the correct gate for his flight, an error by the boarding agent allowed him to board the wrong plane. After landing in San Juan and communicating his distress to his family, he was flown back to Tampa and then to Cleveland the following day. Frontier Airlines apologized and offered a $200 travel voucher, but the teen's father is seeking accountability. This incident highlights the lack of an unaccompanied minor program at Frontier Airlines, which does not escort young travelers as some other airlines do.
A 16-year-old boy flying solo on Frontier Airlines from Tampa to Cleveland was accidentally sent to Puerto Rico due to a boarding error at the gate. The teen, Logan Lose, was supposed to depart on December 22 but ended up on the wrong flight. Frontier Airlines apologized for the mistake and arranged for his return to Tampa and subsequent flight to Cleveland. The airline does not offer an unaccompanied minor program for children 15 and older. This incident follows a similar case with Spirit Airlines where a child was placed on the wrong flight.
A Frontier Airlines passenger, Beverly Ellis-Hebard, who was supposed to fly from Philadelphia to Jacksonville, ended up in Jamaica instead due to a last-minute gate change and a confusing boarding process. The gate agent reportedly stated her name out loud to confirm it was her and then invited her to board. Ellis-Hebard didn't even have a passport on her. Frontier Airlines has apologized and issued a $600 flight voucher as compensation.
