
Carnival Cruise Line Announces New Loyalty Program Amid Customer Backlash
Carnival Cruise Line's new loyalty program, shifting from a status based on sailing frequency to a spend-based points system, has sparked frustration among loyal customers who fear losing recognition and rewards. The line's president, Christine Duffy, explained the need for change due to the company's growth and the unsustainability of the current program, but many guests are upset about the potential loss of loyalty benefits and the requirement to continually spend to maintain status. The new program, set to launch in June 2026, includes features like points that do not expire with activity, but questions remain about the expiration of status stars and the overall impact on customer loyalty.


