All articles tagged with #return fraud
The article criticizes Amazon's decline in quality and customer service, citing issues like fake reviews, return fraud, poor logistics, and a shift from customer-centric to seller-centric policies, suggesting that the company's enshittification has led to a loss of trust and quality, with some advocating for alternative retailers and stricter regulations.
Return fraud is increasing in the US, costing businesses billions annually, driven by consumer behavior and lax return policies, with many engaging in minor scams like bracketing and wardrobing, while retailers respond by tightening policies and using data to identify bad actors.
As the holiday return deadline approaches, retailers are facing a rising tide of return fraud, with an expected 16.5% of holiday returns this year estimated to be fraudulent. This trend is driven by the increase in online shopping and the various tactics used by fraudsters, including returning stolen goods, shipping back empty boxes, and engaging in "wardrobing" and "bracketing." Retailers are responding by tightening return policies, using AI and personalized technology, and implementing stricter measures to combat fraud, which is impacting honest shoppers and adding friction to the customer experience.