The Paradox of a Restaurant: 99% Customer Satisfaction Despite 40% Order Errors
The Restaurant of Mistaken Orders in Tokyo intentionally gets nearly 40% of its orders wrong as part of its mission to employ people with dementia and provide them with a sense of purpose and interaction. Despite the mistakes, the restaurant maintains a 99% customer satisfaction rate, offering unique and delicious food. The founder hopes to change society's perception of dementia and create a more inclusive and understanding environment. The cafe has had a profound impact on both its staff and patrons, fostering moments of joy and connection for those living with dementia.