Burger King Deploys AI 'Patty' to Coach Staff and Monitor Restaurant Ops
Burger King is rolling out BK Assistant, an AI-powered platform with a voice headset bot named Patty that can monitor inventory, equipment, drive-thru activity, and staff-customer interactions to generate a friendliness score; the system, already in about 500 restaurants and expected to reach all 7,000 by year-end, is pitched as a coaching tool but has drawn scrutiny over perceived surveillance and unclear metrics.