All articles tagged with #refund policy
Southwest Airlines will require plus-size passengers to purchase an additional, nonrefundable seat starting January 27, 2026, unless both seats are bought within the same fare class, marking a change from their previous flexible policy.
Southwest Airlines is changing its seating and refund policies for plus-size passengers, requiring them to purchase an extra seat at booking and no longer offering refunds for second seats on sold-out flights, which may make travel more expensive and difficult for some customers, especially those who rely on the airline's previous inclusive policies.
Valve has introduced new rules for selling DLC and season passes on Steam to ensure greater transparency and protect consumers. Developers must now provide clear details about included content and release dates, with the possibility of partial refunds for delays. Companies can only reschedule release timings once, and season passes must include at least one piece of content available at launch. Steam reserves the right to auto-refund players for any violations, aiming to encourage more responsible promises and pricing from developers.
Air Canada was forced to give a partial refund to a passenger who was misled by its chatbot regarding the airline's bereavement travel policy. The passenger, Jake Moffatt, followed the chatbot's advice to book a flight and request a refund within 90 days, only to have the request rejected. Despite Air Canada's argument that the chatbot is a separate legal entity, a tribunal ruled in favor of Moffatt, awarding him a partial refund and additional damages. Air Canada has disabled its chatbot and will comply with the ruling.
Air Canada was forced to honor a refund after its chatbot provided inaccurate information about the airline's bereavement travel policy, misleading a passenger into booking a flight and then attempting to request a refund. The airline initially refused the refund, arguing that the chatbot was a separate legal entity responsible for its own actions. However, a tribunal ruled in favor of the passenger, ordering Air Canada to provide a partial refund and cover additional damages. The airline's chatbot support appears to have been disabled, and experts suggest that Air Canada may have avoided liability if the chatbot had warned customers about the accuracy of its information.
A YouTuber claims to have discovered an exploit during the Steam Summer Sale that allows users to earn "infinite free games" by buying games, selling the trading cards, and then refunding the games while keeping the funds from the card sales in their Steam wallet. However, Steam's refund policy explicitly states that refunds are not meant to be used as a way to get free games, and abusing refunds may result in the removal of the refund option.
Boosie, one of the headliners of the Let the Good Times Roll Festival, was arrested on June 14, and it is unclear if he will still be able to perform at the festival. The organizers are in talks with Boosie's team, but if he is not released before the performance, they are looking into adding additional artists to Sunday's lineup. There will be no refunds even if Boosie is unable to perform. The festival will take place from June 16-18 in downtown Shreveport.