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Operational Meltdown

All articles tagged with #operational meltdown

transportation2 years ago

Southwest Airlines Hit with $140M Fine for Holiday Meltdown

Southwest Airlines has been fined a record $140m by the US Department of Transportation (DOT) for its operational meltdown in 2022, during which it cancelled over 16,900 flights. The fine, 30 times larger than any previous airline fine in US history, will primarily compensate affected passengers and send a clear message that airlines will be held accountable for failing their passengers. Southwest will also pay $35m to the government, issue $75 flight credit vouchers for delays over three hours, and has made changes to improve customer service. The DOT has closed its investigation into Southwest's flight schedule, unable to reach a firm conclusion.

via BBC.com|
#compensation#fine#operational-meltdown
transportation2 years ago

Southwest Airlines Hit with Record $140 Million Fine for 2022 Holiday Travel Chaos

Southwest Airlines has been fined a record $140 million by the U.S. Department of Transportation (DOT) for its operational meltdown during the 2022 holiday travel season. The fine, about 30 times larger than any previous airline fine, will be used to compensate affected customers. The DOT also ordered Southwest to issue a $75 flight credit to passengers whose arrival is delayed over 3 hours due to the airline's fault. The investigation found that Southwest violated consumer protection laws on customer service, flight-status notifications, and refunds. Southwest said it had learned from the incident and made investments to improve customer service.

via ABC News|
#fine#holiday-travel#operational-meltdown
aviation2 years ago

"United Airlines CEO Explains Operational Meltdown, Promises Changes to Avoid Future Disruptions"

United Airlines CEO Scott Kirby has provided a detailed explanation for the recent operational meltdown experienced by the airline. Kirby attributed the disruption to severe weather conditions at Newark Airport, which led to significant limitations on flight operations. He also highlighted the staffing shortages at the FAA and Canada's air traffic control as contributing factors. Kirby proposed five solutions to prevent future meltdowns, including improving crew technology, partnering with the FAA, supporting long-term solutions, balancing departures and arrivals at Newark, and adjusting flight schedules to accommodate thunderstorm conditions. The CEO emphasized the need for departure routes to the west to ensure the airport's functionality during severe weather.

via Live and Let's Fly|
#aviation#ceo-scott-kirby#faa-staffing
business2 years ago

Southwest Airlines Reports Over $1 Billion in Losses from Holiday Meltdown.

Southwest Airlines reported a Q1 loss of $159 million, with an adjusted loss per share of $0.27, wider than analyst estimates of a loss of $0.22. The airline also confirmed that the cost of the holiday meltdown now tops $1.1 billion, with an additional $380 million impact in Q1. The DOJ has joined an ongoing investigation into Southwest's unrealistic flight scheduling and timely refunds and reimbursements to affected passengers. Despite these issues, Southwest CEO Bob Jordan said travel demand and revenue trends in March 2023 were rebounding, resulting in “solid profitability for the month and record first quarter revenues.”

via Yahoo Finance|
#business#doj-investigation#flight-cancellations
business2 years ago

Southwest Airlines faces delays and criticism over nationwide ground stop.

Southwest Airlines experienced technical issues due to a firewall failure, leading to a brief ground stop and delays for 43% of its schedule. The Federal Aviation Administration initiated the ground stop at the airline's request. The airline had to cancel more than 16,700 flights between December 20 and 29, roughly half its schedule during that period, due to changes to its staff scheduling computer systems. Southwest last month unveiled an "action plan" to prevent another operational meltdown.

via WBAL TV Baltimore|
#business#faa#flight-delays
business2 years ago

Southwest Airlines faces massive delays despite FAA lifting ground stop.

Southwest Airlines experienced delays due to "data connection issues resulting from a firewall failure," which led to a brief ground stop. The airline has delayed 1,728 flights or 41% of its schedule as of late Tuesday morning, but has resumed operations. The FAA lifted the ground stop for Southwest Airlines flights after earlier issuing the order, citing "equipment issues." This comes months after the airline was forced to cancel more than 16,700 flights between Dec. 20 and 29, roughly half its schedule during that period, due to changes to its staff scheduling computer systems.

via WGAL Susquehanna Valley Pa.|
#business#faa#flight-delays