A Massachusetts woman claims her Bahamas cruise on the Norwegian Breakaway was ruined by bedbug bites, which she reported to staff without response. After returning home, she confirmed the bites with a healthcare provider and took measures to treat her belongings. Norwegian Cruise Line denied her reports of illness and stated no bedbugs were found in her room. The incident has caused her emotional distress, and she is seeking psychological support.
Norwegian Cruise Line is canceling over 40 cruises scheduled for the 2026-27 season on the Norwegian Breakaway and Norwegian Prima due to fleet redeployment, offering affected guests refunds and future cruise credits, with new deployments to be announced later.
Eight cruise passengers stranded on an African island after their ship left without them will be reimbursed for some travel costs incurred while trying to reboard the Norwegian Dawn in Senegal. The passengers had to race through seven different countries in 48 hours to make it back onto the ship, enduring significant expenses and hardships. The cruise line initially stated that the passengers were responsible for their travel arrangements but has now committed to reimbursing them for their travel costs from Gambia to Senegal.
Norwegian Cruise Line left behind eight passengers, including six Americans and two Australians, who missed the all-aboard call by more than an hour after a private tour in São Tomé. The cruise line defended its actions, stating that when passengers are late, it's their right to sail away to stay on time. The stranded passengers, including a paraplegic, a man with a heart condition, and a pregnant woman, were eventually ferried to the ship by the Coast Guard after chasing it through several countries. Additionally, an elderly woman who suffered a stroke and potentially a heart attack during the trip was left behind, but was eventually helped by fellow passengers and flown to the U.S. for medical care.
An 80-year-old woman suffered a stroke during a Norwegian Cruise Line-sponsored tour and was left behind on an African island, prompting her family to criticize the company for abandoning her and failing to respond to their calls. The cruise line claimed the passengers missed the ship's departure time, but the family disputes this and accuses the company of neglect. The woman was eventually helped by other stranded passengers and is now recovering in a California hospital after a harrowing journey back to the US.
Eight passengers, including a pregnant woman and an elderly man with a heart condition, were left stranded on an African island after missing the Norwegian Cruise Line ship's departure time by over an hour. The passengers have since reboarded the ship to continue their African voyage, but claim they were left without money and vital medications. The cruise line maintains that the group missed the all-aboard time after taking a private tour, and worked with them to obtain necessary visas for rejoining the ship at the next available port.
An 80-year-old woman suffered a stroke and possible heart attack on a Norwegian Cruise Line trip, and the cruise line left her on an African island without contacting her emergency contacts. Coincidentally, six Americans and two Australian passengers were also stranded on the same island after their tour ran late, but a South Carolina couple, Jay and Jill Campbell, came to their aid and ended up saving the elderly woman. The cruise line's response was criticized for not acknowledging the woman's situation, and the family expressed gratitude to the Campbells for their heroic actions.
A group of cruise ship passengers, including an American couple, were left behind on an African island during a tour stop and had to endure a challenging journey through multiple countries to catch up to the ship. The passengers, who were on a privately-run excursion, were not allowed to reboard the ship despite efforts by the island's coast guard. The cruise line stated that guests are responsible for returning to the ship on time, but the stranded passengers criticized the lack of care and concern for their well-being. The couple is uncertain about rejoining the cruise after the ordeal.
A couple was stranded on a small African island after missing their Norwegian Cruise Line ship's boarding deadline following a tour in São Tomé and Príncipe. Despite efforts to rejoin the ship in Gambia, adverse weather conditions prevented docking, and the group is now hoping to rejoin the ship in Senegal. The cruise line stated that passengers were responsible for being on time and that the missed deadline was communicated clearly. This incident highlights the reputational risk for cruise lines and the potential stress for passengers when stranded in remote locations.
Eight cruise passengers were left behind in São Tomé and Príncipe and have been racing to rejoin their Norwegian Cruise Line ship as it travels up the western coast of Africa. The passengers missed the last tender back to the vessel and have been struggling to catch up, facing challenges including missed port calls, health issues, and difficulties with communication and access to medications. The cruise line stated that guests are responsible for ensuring they return to the ship at the published time and for the cost of getting to the next available port of call to rejoin the ship.
Six American cruise passengers and two Australians were left stranded on the African island of São Tomé by Norwegian Cruise Line, without their belongings, money, and vital medications, after missing the all-aboard time. The group, including a pregnant woman and elderly passengers, faced difficulties boarding the ship despite Coast Guard assistance and are now navigating logistical challenges to reach the next port in Senegal. The cruise line stated that guests are responsible for returning to the ship on time and for any necessary travel costs to rejoin the ship at the next available port of call.
A South Carolina couple and seven other passengers were left stranded in Africa after their cruise ship left without them when their tour guide was late getting them back to the ship. The group, including elderly and medically vulnerable individuals, has been left without medications or credit cards accepted on the island. The couple has paid over $5,000 for food, toiletries, and hotels for the group while they await assistance from the U.S. Embassy in Angola and hope to rejoin the cruise in Gambia, pending approval from Norwegian Cruise Line.
A Garden City couple and several other passengers were left stranded on the island of São Tomé after their cruise ship, operated by Norwegian Cruise Line, departed without them. The cruise line stated that the passengers missed the all-aboard time and are responsible for rejoining the ship at the next port of call, including covering any necessary travel costs. The stranded passengers, including elderly individuals and a pregnant woman, are now attempting to reunite with the ship at another African port, facing complications in the process.
Norwegian Cruise Line (NCLH) reported a fourth-quarter loss but saw its stock rise on positive first-quarter guidance and a full-year outlook that met Wall Street expectations. The company's revenue jumped 32% from 2019, with record-level bookings and increased demand indicating a strong recovery for the cruise industry. Despite facing higher labor and fuel costs, Norwegian Cruise Line is set up for profitability in 2024, buoyed by strong advance ticket sales and the introduction of new fleets.
Norwegian Cruise Line Holdings reported its first profitable year since 2019, with fourth-quarter losses narrowing significantly and strong growth in ticket demand. The company's 2023 net loss improved to $106.5 million from $482.5 million in the previous year, and it generated total revenue of $8.55 billion, a 32% increase from 2019, with a net income of $166.2 million. The company also expects an adjusted profit of about $635 million for the full year 2024, reflecting healthy consumer demand and record-high booking levels.
