The Department of Homeland Security announced new military-friendly initiatives at airports, including dedicated 'Honor Lane' security lines at 11 airports, free TSA pre-check for Gold Star families, and a $25 discount for military spouses, aimed at honoring service members and easing travel for military families.
Major U.S. airlines, including Delta, American, and United, have declined to commit to boosting travel benefits for military personnel, despite Transportation Secretary Pete Buttigieg's urging. Airlines argue they already offer numerous benefits not reflected in USDOT's measurements and are wary of adding commitments that could lead to enforcement actions. This is the latest clash between the Biden administration and airlines over customer service issues.
Major U.S. airlines have declined to commit to enhancing travel benefits for military personnel, despite urging from Transportation Secretary Pete Buttigieg. Airlines argue they already offer numerous benefits not reflected in the USDOT's dashboard, which measures commitments like waiving fees and offering refunds for service members. This is the latest clash between the Biden administration and airlines over customer service issues.