
LL Bean Implements Staff Layoffs and Call Center Reductions in Response to Changing Shopping Trends
L.L. Bean is reducing its call center hours and consolidating to one shift, resulting in a reduction in staff, as more customers opt for self-service and digital shopping. The company stated that the changes are a strategic response to long-term customer trends, with over 90% of inbound customer calls occurring between 8 a.m. and 8 p.m. The move will impact some jobs, but L.L. Bean is offering severance, outplacement services, and retiree benefits for eligible employees.


