Humans in the loop: why AI needs expert judgment at work
A Smartsheet survey shows workers across generations fear AI’s missteps more than job loss, underscoring that decades of tacit knowledge and professional judgment are at risk as experienced professionals retire. Experts say AI should augment human decision-making, not replace it, and success depends on training AI with context, building knowledge graphs, and continuous human oversight. Without structured knowledge transfer, organizations risk losing both veteran expertise and the ability to guide AI, risking a deployment trap where tools appear confident but are wrong.
