Is America's Tipping Culture Reaching a Breaking Point?
Research suggests that while pressuring customers to tip may increase immediate revenue, it can negatively impact customer loyalty, making them less likely to return in the future.
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Hospitalityindustry
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Barbara Lynch Streamlines Empire by Closing Three and Selling Two Boston Eateries
Renowned chef Barbara Lynch is closing the majority of her Boston restaurants, including Menton, Sportello, and Drink, due to rent hikes and failed negotiations with landlords. The closures come amid allegations of staff harassment and a lawsuit over withheld tips. Lynch's remaining establishments include No. 9 Park, B&G Oysters, and the Rudder, with future expansion plans focused on the North Shore. The restaurant group's COO cites mismanagement and post-pandemic challenges as additional factors in the decision to close.