Roku customers are outraged after being locked out of their devices until they agree to a new Terms of Service (ToS) update, which includes changes to dispute resolution terms and forces arbitration. Users are required to send a letter to opt out, and failure to do so within 30 days results in automatic agreement. The company's aggressive approach and lack of prior notification have sparked backlash, with some users threatening to stop using Roku products altogether.
Roku has rolled out a new user agreement that requires users to agree not to sue the company and instead engage in forced arbitration, a process that many legal experts argue favors corporations over consumers. Users who do not opt out within 30 days will be automatically included in this agreement, which has sparked concerns about consumer rights and legal recourse.
Seven US senators have written to Tesla CEO Elon Musk, raising concerns about the company's use of forced arbitration clauses in employee and consumer contracts. The senators argue that these clauses prevent discrimination claims and consumer safety complaints from being brought to court. The senators cited numerous incidents of alleged racial and sexual harassment, as well as complaints about Tesla's vehicles and its Full Self-Driving Beta software. The senators sought answers to detailed questions by June 8 about Tesla's use of forced arbitration.
Seven US senators have written a letter to Tesla CEO Elon Musk expressing concerns about the company's use of forced arbitration clauses in employee and consumer contracts. The senators argue that these clauses prevent discrimination claims and consumer safety complaints from being brought to court, potentially keeping safety flaws from the public eye and limiting regulatory authorities' ability to hold Tesla accountable. The letter also cited numerous incidents of alleged racial and sexual harassment, as well as ongoing investigations into reports of "phantom braking" in Tesla vehicles.
Seven US senators, including Bernie Sanders and Elizabeth Warren, have written to Tesla CEO Elon Musk urging him to end the company's use of forced arbitration clauses in employee and customer contracts. The senators argue that such clauses have allowed workers' complaints of racist discrimination and other bad working conditions to remain hidden from public view. The lawmakers also expressed concern that consumer complaints of phantom braking that occurred in Tesla vehicles have been obscured by forced arbitration clauses in customer contracts.
