"Couple Incurs $3,000 Fee at Airport Due to Name Mismatch on Ticket"
An Australian couple, Phil and Kate, were forced to pay over $3,100 due to a name discrepancy on Kate's flight ticket. The ticket was booked under "Kate" instead of her passport name "Katherine," leading to a costly last-minute purchase of a new ticket for their trip to the UK. Despite the couple's attempts to resolve the issue with a small fee, the booking website StudentUniverse required them to cancel and rebook, citing airline policies that did not permit name changes on such short notice.