"Couple Incurs $3,000 Fee at Airport Due to Name Mismatch on Ticket"

1 min read
Source: Business Insider
"Couple Incurs $3,000 Fee at Airport Due to Name Mismatch on Ticket"
Photo: Business Insider
TL;DR Summary

An Australian couple, Phil and Kate, were forced to pay over $3,100 due to a name discrepancy on Kate's flight ticket. The ticket was booked under "Kate" instead of her passport name "Katherine," leading to a costly last-minute purchase of a new ticket for their trip to the UK. Despite the couple's attempts to resolve the issue with a small fee, the booking website StudentUniverse required them to cancel and rebook, citing airline policies that did not permit name changes on such short notice.

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