All articles tagged with #employee experience
Target faced criticism for its handling of 1,000 layoffs at its Twin Cities corporate offices, which involved a secretive and stressful process for employees, including delayed communication and technical issues during virtual meetings. The layoffs are part of broader company changes, including cultural shifts and strategic restructuring, amid declining sales and profits.
Nvidia, a $1 trillion AI superpower, is bucking the return-to-office trend and allowing its employees to choose whether they work remotely or in the office. While other companies like Amazon and Meta have issued mandates for employees to return to the office, Nvidia is sticking with its policy of letting employees work from home indefinitely. The company views this flexibility as a way for employees to balance their personal and work obligations while preparing for the future. Nvidia's approach may give it a talent advantage by attracting employees who are alienated by strict return-to-office mandates.
Nvidia, a leading AI chip manufacturer with a valuation of over $1 trillion, is bucking the return-to-office trend and allowing its employees to choose where they work, whether it's from home, a cafe, or the office. The company views this flexible work arrangement as a way for employees to balance their personal and work obligations while preparing for the future. In contrast, other companies like Amazon and Meta have issued return-to-office mandates, with some employees protesting against the policy. Nvidia's CEO, Jensen Huang, supports the flexible work policy and believes that employees should have the freedom to choose their work settings. The company's approach may give it a talent advantage by attracting employees who are alienated by strict return-to-office mandates.
OpenAI's ChatGPT, Microsoft's Bing AI, and Google's Bard are all in the spotlight as companies invest in large language models and the technology behind its human-like conversations. In the world of HR and talent acquisition, ChatGPT and AI have the potential to reinvigorate the entire recruitment and retention experience for both candidates and employees. AI can help at each stage of the candidate experience, from screening resumes to supporting onboarding, and can also help employees navigate career pathways and increase diversity and inclusion.
The pandemic has forced companies to adopt remote work, but as some employees return to the office, they are finding a changed workplace culture. Companies are rethinking office layouts, prioritizing employee experience, and implementing new technologies to improve productivity. However, some employees are hesitant to return to the office and prefer the flexibility of remote work.
Fortune has released its annual ranking of the best companies to work for in 2023, based on survey responses from more than 1.3 million workers nationwide. Cisco Systems was named the top company to work for for the third straight year, with Hilton in second and American Express jumping from No. 8 to No. 3. Twenty companies joined the list after not being in the top 100 last year, while 20 fell out. Power Home Remodeling had the biggest jump of any company, going from not being on the list in 2022 to No. 13 this year.
Companies that invest in and deliver superior experiences to both consumers and employees are able to charge a premium of as much as 16% for their products and services. To improve customer experience (CX) through employee experience (EX), companies should identify gaps, directly connect employees and customers, integrate customer and employee journey maps, and provide visibility into CX and EX performance together. EX is now the key driver of CX, and leaders must find smarter, strategic ways of connecting the two.
American Express has been ranked No. 3 on Fortune magazine and Great Place to Work's 2023 100 Best Companies to Work For list, marking the company's highest ranking in over two decades of being featured on the list and the fourth consecutive year that the company has ranked in the top 10. The list is based on an employee feedback survey and other company data weighing factors such as employee retention, satisfaction, agility, and business success. American Express is also the highest-ranking financial services company on the list this year.
Recent layoffs at companies like Salesforce and Meta have shown that even good severance packages and transparent communication cannot soften the blow for workers. While some leaders have received praise for their compassionate layoff strategies, others have faced backlash. A ZipRecruiter survey found that more than half of laid-off workers were caught by surprise. While a "good" layoff may be a myth, sweeping job cuts can be done well if the tone and execution are right. A generous severance package can also go a long way in softening the blow. Transparency and solid communication are key to maintaining employee morale and retention.
Starbucks' new CEO, Laxman Narasimhan, plans to work in the company's cafes for monthly half-day shifts as he embarks on a mission to "refound" Starbucks. Narasimhan's "immersive experience" training at dozens of Starbucks stores, manufacturing plants and support centers in the past six months had helped shape his understanding of the employee and customer experience. It is unusual for CEOs of large corporations to work side-by-side with rank-and-file employees on a regular basis. Starbucks is facing unrest in its workforce, with employees unionizing at 288 of the company's 9,000 corporate-owned stores.