Britain's automated border control gates, known as e-gates, are back to normal operation after a nationwide system issue caused major delays at Heathrow and Gatwick airports. The issue meant all passengers had to be processed at manual checkpoints. The e-gates are used by British, EU and U.S. citizens to scan their passports and enter the country.
Passengers flying into the UK are facing delays as passport e-gates across the country have not been working since Friday night. The issue at airports, including Heathrow, Manchester and Gatwick, means people flying in are having to get their passports checked manually. The Home Office said it was working with airlines and port operators to minimise disruption from the "nationwide border system issue". A union warned queues would build quickly.
A nationwide border system issue has caused chaos at UK airports, with electronic gates failing and travelers having to have their passports checked manually. The failure is impacting a number of ports of entry and is not Heathrow specific. The Home Office is working to resolve the issue as soon as possible and is liaising with port operators and airlines to minimize disruption for travelers.