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Customerexperience

All articles tagged with #customerexperience

business1 year ago

Frontier Airlines Launches Affordable First-Class Experience

Frontier Airlines, an ultra-low-cost carrier, plans to introduce premium offerings such as first-class seats and free companion tickets starting in 2025, as part of its transformation strategy. This move aligns with a broader industry trend where airlines are enhancing premium options to meet customer demand for better flight experiences and increase revenue. Despite this strategic shift, Frontier's shares have recently declined by over 5%.

via Investopedia|
#airlineindustry#aviation#business
business-and-environment2 years ago

"Starbucks' Reusable Cup Policy Stirs Concern Among Baristas and Customers"

Starbucks is expanding its reusable cup program to include drive-thru and mobile orders as part of its goal to cut waste in half by 2030. However, baristas are expressing concerns about the operational challenges this may bring, such as potential delays in service, handling dirty cups, and insufficient training and resources to manage the new system effectively. Despite a spokesperson stating that previous tests did not add wait times and pleased customers, baristas remain skeptical about the program's implementation during busy periods. Customers participating in the program receive a discount and bonus rewards, but baristas worry about potential misuse and the practicality of the initiative during peak hours.

via Business Insider|
##baristaconcerns#business-and-environment
trendingviral-news2 years ago

"Brunch Blunder: Patrons Mistake 'Bottomless' for All-Inclusive, Face Hefty Bills"

A TikTok user named Bri (@aliasssb) went viral with over 5.6 million views after posting a video showing her shock upon receiving a hefty bill at a "bottomless" brunch, where she mistakenly thought the food was included, not just the drinks. Despite some commenters blaming the restaurant for poor explanation, Bri acknowledged her mistake in the caption. The incident sparked a discussion online, with others sharing their own stories of unexpected bills. The Daily Dot reached out to Bri for further comment.

via The Daily Dot|
##bottomlessbrunch#customerexperience
trendingviral-news2 years ago

"Customer's $150 TJ Maxx Vanity Mirror Purchase Reveals Unexpected Surprise at Home"

A TJ Maxx customer, Ojedaaa, shared a viral TikTok video showing her disappointment after purchasing what she thought was a $150 vanity mirror, only to discover pieces of plywood in the box at home. The video, with over 1.1 million views, sparked discussion about the likelihood of a previous customer returning the mirror with the wood inside to keep the product while getting a refund. Commenters advised checking purchases before leaving the store, and criticized the store's employees for not verifying returns. Ojedaaa eventually received a full refund after explaining the situation to the store.

via The Daily Dot|
##customerexperience#refundpolicy