All articles tagged with #customer rights
Amazon has agreed to pay $2.5 billion to settle claims by the FTC that it misled customers into signing up for Prime and made cancellations difficult, marking one of the largest settlements in FTC history, with $1 billion in penalties and $1.5 billion in customer payouts.
Sony has announced that all Discovery content purchased on the PlayStation Store will be erased from customer libraries by the end of 2023, due to content licensing arrangements with providers. This decision affects users who had previously purchased shows such as MythBusters, Shark Week, and Say Yes to the Dress, among others. The removal of 1,318 seasons of shows has sparked concerns about customer rights and the lack of refunds for the erased content.
Taco Bell has been ordered to pay $85,000 for violating a California law that requires companies to cash out gift cards worth $10 or less if customers choose not to use the remaining balance. The fast food chain was accused of refusing to honor gift cards with a value of less than $10. As part of the settlement, Taco Bell will pay $45,000 in penalties, $35,000 in investigation fees, and $10,000 to the California Consumer Protection Prosecution Trust Fund. The company will also be required to display notices in stores about customer rights and provide steps on how to redeem gift cards.