All articles tagged with #customer relations
Jamie Dimon emphasizes that improving workplace culture involves decisively firing 'a—holes,' including rude customers, to foster a respectful and productive environment, and advocates for strong leadership and honest assessment in business practices.
Battlestate Games, developers of Escape From Tarkov, have faced backlash for gating a new PvE mode behind a $250 paywall, despite previous promises that a $150 edition would include all future DLC. Their attempt to rectify the situation by offering a confusing $50 upgrade and a $50 in-game voucher with restrictions has only worsened the community's frustration.
Banks are increasingly closing customer accounts without providing clear explanations, leaving individuals, families, and small-business owners in a state of confusion and financial distress. The closures, known as "exiting" or "de-risking," are part of a broader effort by banks to crack down on fraud, terrorism, money laundering, and other crimes. Red flags, such as unusual transactions, trigger algorithmically generated alerts that are reviewed by human employees. While banks file suspicious activity reports (SARs) to comply with regulations, they rarely disclose how often they close accounts or how often they get it wrong. Customers are left with damaged credit scores, difficulty paying bills, and uncertainty about future banking relationships.
The recent Cathay Pacific discrimination scandal has raised questions about the airline's employee morale and customer relations. Analysts and employees are wondering if the company can salvage its reputation and rebuild its standing with its key customer base. Some insiders claim that the company does not listen to their grievances despite voicing their concerns. The incident has also highlighted simmering tensions between Hong Kong and mainland China.