Tag

Customer Outrage

All articles tagged with #customer outrage

travel2 years ago•2 min saved

"United Airlines' Controversial Window-Seat Boarding Policy Sparks Passenger Outrage"

United Airlines has faced backlash from customers after implementing a new boarding policy that prioritizes passengers sitting in window seats. The system, known as WILMA, allows window seat passengers to board first, followed by those in middle and aisle seats. The airline claims that this change will save two minutes per flight. However, customers have expressed concerns about overhead bin space and voiced their displeasure on social media, with some calling for boycotts. United Airlines has not yet responded to the criticism.

via Fox News|

#boarding-policy #customer-outrage #overhead-bins

travel2 years ago•1 min saved

Carnival Cruise Line's Beverage Package Glitch Sparks Chaos at Sea

Carnival Cruise Line experienced a glitch on its website, displaying heavily discounted prices for its Cheers! beverage package. While customers rushed to take advantage of the deal, the company announced that the advertised prices would not be honored. The glitch incorrectly calculated the total package cost, giving guests the impression they could purchase the entire package for the price of just one day. Carnival Cruise Line will not honor the incorrect prices but will offer affected guests a special one-time discount code for future purchases of the Cheers! Package. Many customers are expressing their outrage on social media.

via Cruise Radio|

#beverage-package-glitch #carnival-cruise-line #customer-outrage

business2 years ago•6 min saved

"Mom-and-pop restaurant revolt prompts Toast to reverse surprise fees, stock plummets"

Point-of-sale vendor Toast Inc. has rescinded its surprise fees on American diners after facing backlash from mom-and-pop restaurants. The fees, which were added remotely to customer receipts without the consent of the restaurants, sparked nationwide outrage, a congressional inquiry, and threats of class-action lawsuits. Toast CEO Chris Comparato apologized for the decision and stated that the fees would be removed. However, the incident has damaged the trust between Toast and its 85,000 restaurant clients, with many still considering alternative vendors.

via Fox Business|

#business #customer-outrage #fees