Walmart's Clever Strategy to Stop Shoplifting: Confronting Customers at Self-Checkout
Walmart's implementation of anti-theft technology at self-checkout counters has led to customers becoming hostile and aggressive towards untrained employees. The system, known as Missed Scan Detection, alerts staff when an unscanned item is detected, prompting customers to seek assistance. However, some customers have reacted with confusion, defensiveness, and even violence towards employees. Walmart has instructed its employees to "play dumb" and avoid directly accusing anyone of theft. Incidents of customer aggression have been reported, including one where a woman on a motorized scooter attacked a police officer after being accused of stealing. Walmart is continuously looking for ways to tackle theft, but the implementation of anti-theft technology has created safety concerns for its employees.