All articles tagged with #consumer satisfaction
Las Vegas Strip resorts have increased fees, including a controversial $25 'operation charge' at Bellagio for serving food on real plates, sparking criticism amid rising prices and declining visitor numbers, prompting calls for fee reforms to improve consumer satisfaction and revitalize tourism.
Global shipments of foldable smartphones declined by 1% in Q3 2024, marking the first slump in this market segment. Despite high customer satisfaction with book-type foldables, the high prices remain a significant barrier to mainstream adoption. Samsung, while still leading with 56% of global shipments, saw a 21% drop compared to the previous year, partly due to underwhelming new releases. Huawei and Xiaomi gained market share, but the overall market faces challenges transitioning from niche to mainstream.
Despite the expansion of EV charging infrastructure, EV owners are becoming less satisfied with public charging due to various issues such as incompatible charger designs, different charging speeds, and a lack of chargers. The industry is working on solving these problems and establishing standards, but challenges remain. Consumer satisfaction with EV charging is currently low, comparable to notoriously low satisfaction industries like telecoms and cable providers. Planning ahead for charging and utilizing apps and navigation systems can help improve the charging experience, but more detailed information and improvements are still needed.
A controversial game called "Need for Spirit Drink & Drive Simulator" has been added to the Nintendo eShop, where players are tasked with delivering alcoholic beverages while continuously drinking them, leading to blurry vision and increased chances of collisions. Despite including a statement discouraging drink driving in real life, the game has received a PEGI rating of 3+, allowing children of any age to experience drink driving on the Switch. The game's presence on the eShop raises concerns about consumer satisfaction and whether Nintendo will allow it to remain available.
Charmin has introduced a new design in its Ultra Soft toilet paper rolls, featuring a scalloped perforation line for easier tearing. The "Smooth Tear" design aims to address consumers' complaints about uneven tears. This is the first change in the perforation line in over 100 years for the brand. The new design has been in development for more than five years and will be available nationwide this month.
Take-Two Interactive CEO Strauss Zelnick believes that Nintendo's next console should have backward compatibility if technically feasible, as it fulfills the "contract" with players. Zelnick acknowledges that lacking backward compatibility could temporarily boost revenue, but at the cost of consumer satisfaction. While Take-Two does not make hardware decisions, Zelnick suggests that being technically compatible is desirable. However, he acknowledges that in some cases, significant advancements may make backward compatibility impossible. The future of backward compatibility for the next Switch remains uncertain, with concerns raised by third-party publishers about its impact on next-gen game sales.