Tiny Frictions, Massive Price Tag: The $165 Billion Annoyance Economy
A Groundwork Collaborative report labels a growing “annoyance economy” costing Americans at least $165 billion annually in junk fees, cancellation headaches, and time-draining spam. It details charges from subscription hurdles to healthcare admin tasks and pervasive robocalls/texts, arguing these frictions boost corporate revenue (14%–200% in some cases) and erode trust. The piece urges policy fixes—modernizing the TCPA to curb robocalls, simplifying online claims, creating a healthcare “sludge unit,” and strengthening FTC/DOJ enforcement—to reduce wasted time and money and rebuild public trust.