The Dirty Truth: Hotel Guests' Anger and Filthy Rooms Threaten Industry's Comeback
Originally Published 2 years ago — by Fortune
Xochitl Mendez, a housekeeper at an MGM hotel in Las Vegas, reveals that guests are becoming increasingly angry about the lack of cleanliness in their rooms, often throwing things and shouting at the staff. The Culinary Union, representing 60,000 workers including housekeepers, laundry attendants, bartenders, and servers, has voted to authorize a strike over issues such as panic buttons, minimum staffing levels, higher pay, and mandatory daily housekeeping. The repeal of a law requiring daily room cleaning has raised safety concerns, as housekeepers have reported being attacked while alone on floors. The hotel industry's recovery and record-high room rates have sparked debate over the need for improved working conditions for employees.