Costco is testing a new 'scan-and-go' checkout system similar to Sam’s Club, allowing customers to scan items with their phones and pay via an app to reduce long lines, with early positive results and potential to improve shopping convenience.
Costco is exploring a new 'scan and go' checkout technology to reduce long lines and improve shopping convenience, responding to customer frustrations with current checkout processes. The company has tested successful early versions of this system, which could significantly enhance the shopping experience by allowing members to scan items with their phones and pay via an app, potentially minimizing congestion and wait times.
A Reddit post about whether Costco shoppers should place their membership cards in checkout dividers has sparked a debate among customers and employees, with some finding it helpful and others annoying. While some believe it's a courtesy to make card scanning easier, others worry about the card falling and causing inconvenience. Costco's official stance on the matter is unclear, and the debate has resurfaced on social media, with some suggesting it as a way to speed up the checkout process.
PayPal is introducing a faster checkout experience called "Fastlane" that reduces checkout times by 50% and uses AI to provide personalized recommendations and cash-back offers. The company is also leveraging AI to organize and harness data from digital commerce transactions, enabling merchants to include personalized recommendations and cash-back rewards on receipts to encourage repeat purchases. Additionally, PayPal has announced the "CashPass" feature, which provides personalized cash-back offers underpinned by AI, and is enriching its Venmo business profiles with subscription and promotion options.