FTC Sues LA Fitness Over Difficult Membership Cancellations
The FTC has sued L.A. Fitness and other gym operators for implementing overly complicated and restrictive cancellation policies, which allegedly led to hundreds of millions of dollars in unwanted recurring charges. The lawsuit claims the companies used opaque procedures that made canceling memberships difficult, despite offering various methods including in-person, mail-in, and online options. The companies deny the allegations, stating they comply with all relevant laws and have taken steps to improve their cancellation processes.
