Tag

Call Centers

All articles tagged with #call centers

technology2 months ago•5 min saved

Harnessing AI to Enhance Customer Connections and Business Growth

AI is rapidly advancing in customer service, with predictions that by 2029, AI could autonomously resolve 80% of issues, potentially reducing the need for human call centers. While AI chatbots are improving, current limitations and costs mean humans are still essential, and legislation may soon require businesses to offer options to speak with humans. The future of AI in customer service remains a mix of automation and human interaction.

via BBC|

#ai #automation #call-centers

technology6 months ago•6 min saved

AI and Automation Reshape India's Workforce: Challenges and Opportunities

AI is transforming India's call center industry by improving communication and creating new jobs in AI-related fields, while also raising concerns about job displacement and the need for re-skilling workers to adapt to automation.

via The Washington Post|

#ai #automation #call-centers

technology1 year ago•2 min saved

Microsoft Integrates AI into Customer Service Call Centers

Microsoft is introducing new AI tools for customer service call centers, leveraging its Copilot technology to improve efficiency and support for human agents. The tools aim to streamline processes and reduce the complexity of navigating multiple outdated applications, with the new software becoming available on July 1.

via Reuters|

#ai #call-centers #copilot

crimehealthcare-fraud1 year ago•4 min saved

"Medicare Fraud Schemes Uncovered in South Florida and Georgia"

South Florida call centers are linked to a multi-billion dollar Medicare fraud scheme, targeting Medicare recipients with unnecessary genetic testing. Telemarketers use illegally obtained personal data to convince beneficiaries to take the tests, which are then billed to Medicare for exorbitant amounts. The scheme involves call centers in South Florida, with one case involving over $67 million in false claims. Despite efforts by federal investigators, limited resources and funding hinder the crackdown on such fraudulent activities.

via NBC 6 South Florida|

#call-centers #crimehealthcare-fraud #genetic-testing

technology2 years ago•1 min saved

"Rise in Phone Bot Usage for Telemarketer Torment"

People frustrated with unwanted telemarketing calls are using AI software and voice cloners to simulate distracted individuals who are willing to stay on the phone indefinitely. With the average American receiving 14 unwanted calls per month, call centers using automated dialers can make hundreds of calls per second. By employing voice modulators and software, telemarketers can remove accents and use prerecorded English phrases. One individual, Roger Anderson, has developed a call-deflection system called Jolly Roger, which uses chatbots to engage telemarketers with preset expressions and distractions. Anderson's system has gained thousands of subscribers who pay $24.99 per year for its services.

via Slashdot|

#ai-software #call-centers #consumer-complaints