Harnessing AI to Enhance Customer Connections and Business Growth
TL;DR Summary
AI is rapidly advancing in customer service, with predictions that by 2029, AI could autonomously resolve 80% of issues, potentially reducing the need for human call centers. While AI chatbots are improving, current limitations and costs mean humans are still essential, and legislation may soon require businesses to offer options to speak with humans. The future of AI in customer service remains a mix of automation and human interaction.
- Will AI mean the end of call centres? BBC
- AI Won’t Replace Humanity — It Can Help You Build Deeper Connections. Here’s How. Entrepreneur
- Elevating AI’s Role In Customer Retention, Growth, And Advocacy Forrester
- Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust CX Today
- The Leadership Blind Spot in AI: How Misalignment Derails Transformation and ROI The European Business Review
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