Hertz's AI Scanner Sparks Controversy Over Excessive Charges for Minor Car Damage
Hertz is using an AI-powered vehicle scanner from UVeye to detect minor damages on rental cars, but customers are reporting exorbitant charges for tiny scratches, with some fees reaching hundreds of dollars. The system's lack of transparency and the app's refusal to connect customers with human agents have led to accusations of price gouging, raising concerns about the ethics and accuracy of AI-driven damage assessments in the rental industry.