Delta CEO acknowledges backlash and promises to scale back SkyMiles changes

Delta CEO Ed Bastian acknowledged that the company went "too far" with its controversial changes to the SkyMiles loyalty program and plans to make modifications. The increase in elite status holders during the pandemic led to overwhelming demand for premium services, causing difficulties in effectively serving customers. Bastian did not provide specific details about the upcoming changes but stated that they will be announced in the coming weeks. The changes implemented in September, including limited access to Delta Sky Clubs and higher requirements for Medallion elite status, have faced criticism from frequent fliers.