"Challenges and setbacks mark the start of remote learning at NYC public schools"

New York City public schools experienced a rocky start to remote learning as students and parents encountered widespread technical difficulties with various platforms and devices, leading to frustration and disappointment. Schools Chancellor David Banks expressed anger and blamed IBM for the authentication system's failure, while some parents opted to take their kids sledding instead of continuing to attempt logging in. Despite apologies and assurances that the issues were largely resolved, the widespread disruptions raised concerns about the readiness of the system for remote learning.