Southwest Airlines' 'Customers of Size' Policy: Praised for Ensuring Comfort and Safety for Overweight Flyers

Southwest Airlines is receiving praise for its "customer of size" policy, which allows overweight passengers to request a complimentary seat and requires flight staff to accommodate larger flyers, even if it means removing other passengers. Under the policy, customers whose bodies extend past the armrest are entitled to an extra seat at no additional cost. While Southwest suggests purchasing the extra seats in advance, passengers can also request a refund for the cost of additional seating after travel. Plus-size TikTokkers have shared their positive experiences with the policy, highlighting the comfort and accessibility it provides. However, there have been instances where passengers were denied boarding due to overbooking, leading to criticism of the policy.