Enhanced Accessibility Options for Disabled Customers on United Airlines

United Airlines is introducing a new tool on its website to help wheelchair users determine which flights and aircraft can best accommodate their mobility devices. The tool allows travelers to enter the dimensions of their wheelchairs, and the website will prioritize flight options that can handle their devices. Additionally, United will offer a partial fare reimbursement for disabled travelers who are better accommodated on more expensive flights. The updates come after an investigation by the Department of Transportation following a complaint filed by a wheelchair user who died from complications related to wheelchair damage on a United flight. The airline is also working on a pilot program to improve the experience for travelers whose mobility devices are damaged, including faster reunification with their wheelchairs and reimbursement for ground transportation expenses.