The Impact of AI Chatbots and Generative AI in Healthcare and HR

Mount Sinai Hospital and other elite healthcare institutions are investing heavily in AI software and education to transform the future of medicine. AI tools are being used to detect diseases, automate clinical notes, and predict patient outcomes. However, there is growing tension among healthcare workers who fear that AI may lead to wrong diagnoses, compromise patient data privacy, and be used as an excuse to cut staff. Critics argue that software cannot replace the human touch and that there is limited empirical evidence to demonstrate AI's actual improvement in patient care. Strong federal regulation and physician oversight are seen as crucial to address these concerns.