SmileDirectClub's Sudden Shutdown Leaves Customers Scrambling for Answers

A dentist on TikTok, along with other medical professionals, has called out SmileDirectClub for scamming customers after the telehealth orthodontics company filed for bankruptcy, leaving patients to figure out treatment and payments on their own. The company's previously advertised lifetime guarantee no longer exists, and patients financing their treatment through SmilePay are still expected to complete payments. Current patients have shared negative experiences with the company, with some claiming it destroyed their teeth.