Taco Bell reconsiders AI drive-thru plans amid challenges and setbacks
TL;DR Summary
Taco Bell is reconsidering its use of AI in drive-throughs after viral videos of the technology making errors, such as taking an order for 18,000 waters, gained widespread attention. Despite over two million successful orders, the company faces challenges with AI accuracy and is now more cautious about where to deploy it, especially during busy times, emphasizing the importance of human oversight.
Topics:business#ai-drive-through#business#customer-service#order-mistakes#taco-bell#technology-challenges
- Taco Bell rethinks AI drive-through after man orders 18,000 waters BBC
- Taco Bell Rethinks Future of Voice AI at the Drive-Through The Wall Street Journal
- Taco Bell’s AI drive-thru plan gets caught up on trolls and glitches The Verge
- Taco Bell Says ‘No Más’ to AI Drive-Thru Experiment Gizmodo
- Taco Bell re-evaluating plans for AI drive-thru experience NewsNation
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