Hospitality Industry News

"Chef Slams Customer's Attempt to Avoid $250 Cancellation Fee"

A Boston celebrity chef, Jen Royle, engaged in a public spat with a customer, Trevor Chauvin-DeCaro, who disputed a $250 cancellation fee using his credit card’s travel protection insurance. The customer claimed to have canceled due to a hospitalization, but the chef accused him of disrespecting her restaurant and staff. The dispute has sparked a debate about cancellation fees and customer service, with the chef reportedly receiving death threats as a result.