
communication-skills4.345 min read
"4 Key Phrases to Instantly Build Trust and Credibility"
1 year ago•Source: CNBC
The latest communication skills stories, summarized by AI


According to public speaking expert Mehdi Hasan, the key to winning arguments lies in mastering the art of listening. He outlines two types of listening: critical listening, which involves evaluating information in real-time, and empathetic listening, which focuses on understanding the speaker's perspective. Critical listening requires keeping an open mind, staying focused, and taking notes, while empathetic listening involves being present, making eye contact, and asking the right questions. Developing these listening skills can boost credibility and improve argumentative abilities.