Southwest Airlines Implements Plan to Improve Winter Operations Resiliency.
Southwest Airlines is taking steps to prevent another operational meltdown like the one it experienced during the winter holidays. The airline has developed a tactical action plan to upgrade and streamline key parts of its operation, including investing $1.3 billion in upgrades and maintenance of its IT systems this year. Southwest is also investing in more deicing capacity, hiring more staff, and introducing new technology to make its deicing operations more efficient. The airline is restructuring to make it easier for its network planning and network operations control teams to work together in responding to operational difficulties.